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Return Policy: Poweradd's return policy illuminates users' rights and obligations with respect to your purchases, including important limitations and exclusions.


For all products purchased on the site, Poweradd's customers enjoy a 24-month-long product quality guarantee, under all circumstances.(This 24-month-long product quality guarantee is only for all the orders since September 1, 2015.)


For all products purchased on the site, Poweradd's customers can receive a refund unconditionally within 90 days since the day the product is purchased.


Customers shall contact Poweradd by Customer Service Express ( service@ipoweradd.com ) before returning any item. Poweradd will not be responsible for returned items without notifying us in advance.

Please keep all packaging material and partial shipment note as they're needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, Poweradd might have to hold processing for you until the package arrived.


Please remember to include a note in your package indicating the following details: your order number; SKU numbers returned and quantity; A short description of the problem of the defective item. This note will help expedite the processing time for you.


If customers return a certain item 30 days after receiving the item, Poweradd won't cover the return postage. So Poweradd suggests that customers shall return items within 30 days. Poweradd reserves the right to make changes and/or improvements to the return policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.

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Contact Information
Email Address*
Contact Names*
Order ID *
Product Name*
Product SKU
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Reason for request*
Series No.: Located on the product as "SN: AXXXXXXX"
Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)
Address Line 1
Address Line 2
Country
State/Territory
City
Zip Code
Phone Number
Issue Details
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Issue Details
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